Ambassador of First Impressions
‘Perfection is not attainable, but if we chase perfection we can catch excellence.’ – Vince Lombardi
Danyelle was born in Philadelphia, Pennsylvania, where her love for baking and the culinary arts began to take shape. After graduating from Indiana University of Pennsylvania with a degree in Baking, Pastry, and Culinary Arts, she embarked on a journey that would not only refine her technical skills but also deepen her understanding of customer service. Her externship at the prestigious Biltmore Estate in Asheville, North Carolina, was a turning point in her career. Immersed in a high-end culinary environment, Danyelle was able to apply her passion for baking in a setting that demanded excellence, creativity, and professionalism. Beyond learning the intricacies of pastry-making, this experience ingrained in her the importance of creating meaningful, personalized experiences for customers. It was here that she discovered the art of truly listening to others—understanding their needs, desires, and emotions in order to deliver something beyond just a dessert.
Danyelle’s time at the Biltmore Estate gave her a new perspective on service, where every detail mattered. She learned that the heart of great customer service is empathy—understanding what people are seeking, even when they may not have the words to fully express it. Whether she was creating an elaborate wedding cake or serving a simple pastry, she was reminded that every interaction with a client is an opportunity to make a difference. The smallest gestures, like asking the right questions or taking the time to understand the backstory of a customer’s celebration, became the foundation for building trust and delivering something special. The Biltmore experience taught her that while technical skills are important, it’s the human connection that makes a lasting impact.